Terms of Sale & Custom Product Policy

These Terms of Sale apply to purchases, quotes converted to orders, custom printing, business cards, greeting cards, banners, wallpaper, framing, design services, digital-image services, gallery prints, and other products or services sold by Olympic Prints, LLC.

1. Order contract and authoritative price

Prices shown in the cart are estimates until validated by Olympic Prints’ server-side checkout. The authoritative order records the items, quantities, selected options, discounts, shipping/local-delivery charges, taxes, rush charges, and other approved charges. Browser-supplied prices are not authoritative. We may refuse or correct an order affected by an obvious pricing, configuration, inventory, or technical error before production.

2. Payment

Unless a written quote, approved account arrangement, or product-specific rule says otherwise, payment is due before production. Major credit/debit card payments are processed through the configured payment provider. Wallpaper orders require 100% payment when placed. Certain approved business customers may use prepaid balance, credit, invoice, or deposit arrangements established separately.

3. Files, rights, and printability

You are responsible for supplying lawful content and confirming that you have permission to reproduce it. We may reject files that are corrupt, unsafe, unusable, unlawful, infringing, or below the minimum quality reasonably required for the ordered product. Our current general print target is 300 PPI at final size, with 150 PPI used as the hard minimum for many photo-print workflows unless a product specifies otherwise.

4. Proofs and approvals

Some custom, bulk, design, wallpaper, business, and production workflows require a soft proof or other approval before printing. When approval is required, production does not begin merely because payment was made. You are responsible for reviewing spelling, names, dates, dimensions, crop, orientation, panel order, layout, and other visible content before approval. Material artwork changes after approval may require a new proof and may affect timing or price.

5. Color and physical tolerances

Screens, phones, and monitors are not physical proofs. Printed color, density, texture, gloss, trim, fold position, border width, panel overlap, and finishing may vary within normal production tolerances. We use color-managed workflows and the selected production media, but exact screen-to-print matching is not guaranteed unless a separately agreed color-critical proofing process applies.

6. Turnaround and rush service

Standard turnaround estimates generally begin after payment, usable files, and any required proof approval. Displayed dates are estimates until Olympic Prints issues a written studio confirmation. Rush service is conditional on inventory, usable files, proof approval, order size, production capacity, destination, and cutoff time.

Current ordinary print rush options may include Priority and Same-Day request tiers. Same-Day is local pickup/local delivery only and requires studio confirmation. Business cards may have product-specific rush options. Greeting cards, banners, wallpaper, or other products may be Standard-only where the storefront says so.

If Olympic Prints cannot meet a confirmed rush commitment, the customer may be offered a revised date or cancellation/refund under the delay workflow. Confirmed rush surcharges may be refunded when the confirmed rush commitment is missed.

7. Cancellation and custom-product refunds

Because products are custom-made, cancellation is generally allowed before artwork approval or production starts. After proof approval or production start, completed or committed custom work normally cannot be canceled simply because the customer changes their mind.

Custom products are generally non-refundable except for Olympic Prints production error, qualifying shipping damage, a missed confirmed fulfillment commitment where the applicable policy provides a remedy, or another remedy required by law. Approved monetary refunds are returned through the original payment method when feasible.

8. Shipping

Carrier options and charges shown by Olympic Prints are based on the currently configured shipping rules and physical product classification. Rolled products such as banners and wallpaper may use tube/rolled-media shipping. Framed products may require a studio shipping quote before payment because rigid-frame parcel cost cannot always be safely calculated from a flat-rate rule. Carrier transit time is separate from studio production time.

Customers are responsible for providing a correct shipping address. Risk-of-loss and carrier-liability language should be reviewed by counsel before publication. Shipping damage should be reported promptly with photographs of the product and packaging.

9. Local delivery

Olympic Prints hand-delivery is currently limited to eligible Grays Harbor County, Washington destinations configured by the studio. The local-delivery fee is displayed during checkout and may be distance-based. Availability and promised delivery time remain subject to studio confirmation.

10. Local pickup

Free local pickup may be offered from the Hoquiam studio. Olympic Prints is home-based and has no walk-in storefront. Pickup is by appointment / ready-notification only. Do not arrive without a confirmed pickup arrangement.

11. Business cards

Business-card pricing is sold by approved package quantities and stock. The exact published package total controls even where that total does not divide evenly into a two-decimal per-card amount. Custom Business Card Design is currently an owner-approved $50 fixed service when selected.

12. Greeting cards

The current folded greeting-card workflow uses a 5 × 7.5 inch keep-safe area within a 5.1 × 7.7 inch artwork panel for each of Front, Inside Left, Inside Right, and Back. Production imposition is handled internally. Customer-facing designers do not represent the physical production sheet.

13. Banners

Current outdoor vinyl banner pricing is calculated from validated width × height at the published square-foot rate. Current configured rate: $10.99 per sq ft for the 13 oz outdoor-vinyl offering, subject to future published price changes. Current storefront limits are 0.5–50 ft wide and 0.5–20 ft tall. Standard turnaround only unless the storefront expressly offers otherwise.

14. Wallpaper

Current wallpaper uses the active studio material/configuration. Pricing is based on full physical production panels and authoritative usable width, overlap, wall dimensions, and price-per-square-foot settings. Current configured retail rate is $7.00 per billed sq ft, with a 42-inch current usable panel width and 1-inch overlap, subject to studio testing/configuration changes. Current supported wall size is 3.5 × 6 ft minimum through 42 × 12 ft maximum. Olympic Prints reviews wallpaper artwork and may work with the customer on crop, resolution, color, expansion, cleanup, or other corrections before production.

15. Promotions

Promotional codes are subject to their configured scope, dates, quantity/customer restrictions, usage caps, delivery/pickup requirements, and combination rules. Misuse, alteration, unauthorized distribution, or circumvention may result in cancellation. The 20FREEBC code is intentionally retained for Olympic Prints lead marketing and remains subject to its campaign limits and any invitation terms presented with the offer.

16. Taxes

Taxes are calculated using Olympic Prints’ configured rules. Taxability and sourcing can vary by transaction and destination. Customers claiming an exemption must provide acceptable documentation. Tax configuration is subject to accountant/tax-professional review.

17. No automatic physical release

Payment, proof approval, preflight, rendering, batching, or routing does not itself trigger unattended printing. Olympic Prints retains human production-release controls.

18. Contact

Questions about an order or these Terms may be sent to support@olympicprints.com.