How to Use the Help Center When You Are Not Sure What to Do

Use the Help Center like an instruction manual, not like a technical support database

You can search in normal words. You do not need to know the official product name.

Step 1 — Open Help

1. Go to Help Center.
2. At the top, look for NEW HERE? START WITH WHAT YOU WANT TO DO.
3. Choose one of the large start cards if it matches your task.

Step 2 — Use a Start Guide

The start cards are designed for common beginner tasks.

• I am new to the website: opens the overall website tour.
• I want business cards: opens the self-service card guide.
• I want you to design my cards: opens the done-for-you design-service guide.
• I need Business Workspace help: opens the business onboarding/workspace guide.

Step 3 — Search in plain language

1. Click the search box labeled Search Olympic Prints Help….
2. Type what you want to do, such as “business cards,” “track order,” “upload photo,” “wallpaper,” “invite employee,” “add property,” or “quick order.”
3. Wait a moment while the search updates.
4. Read the article titles and summaries.
5. Click the one that best matches your task.

Step 4 — Browse by category

1. On the main Help page, scroll to CATEGORIES.
2. Click Using the Olympic Prints Website for customer/public instructions.
3. Click other categories for file preparation, policies, or business instructions when they are visible to your account.

Step 5 — Use Business Help

1. If your signed-in account belongs to a Business Workspace, look for the Business Help button.
2. Click it to filter results to business articles.
3. Click it again to remove the filter.

Step 6 — Read one article from top to bottom

1. Start with the Before you start section if the article has one.
2. Complete Step 1 before moving to Step 2.
3. Use the links in the article to open the page being described.
4. Keep the Help article open in a second tab/window if that makes it easier to follow along.

Step 7 — Print the guide if you prefer paper instructions

1. Open the article.
2. Click Print near the article title.
3. Use your browser's print window to print or save the instructions.

Step 8 — Use Related Help

At the bottom of articles, RELATED HELP can link to the next part of the workflow. For example, a business-card article may link to checkout or order tracking.

Step 9 — If an article does not match your screen

1. Do not keep clicking randomly.
2. Write down the page name.
3. Write down the last button or message you can see.
4. Use Contact Olympic Prints.
5. Tell us exactly what you were trying to accomplish.

Useful search phrases

• “How do I make business cards?”
• “How do I have you design my cards?”
• “How do I upload a photo?”
• “How do I check my order?”
• “How do I add a business employee?”
• “How do I add a property?”
• “How do I reorder a property sign?”